Maintaining a comfortable environment for your call center staff is essential for business success. Comfortable staff will work to a higher standard and will complete more calls. They will feel content in the workplace, increasing their satisfaction and encouraging them to stay working for your company for years into the future.
Call centers are busy and demanding environments, and your staff deserve the very best treatment and top-quality equipment to make their shifts as comfortable and productive as possible. This includes providing ergonomic workstations, proper headsets, efficient software systems, and essential tools like effective call-closing statements that help them manage interactions smoothly and confidently.
Below, we’ve covered some top tips for creating a comfortable work environment for your call center staff.
Invest in Ergonomic Equipment
Ergonomic call center chairs, tables, and computer accessories are essentials when it comes to staff comfort. They promote better posture, reducing the risk of aches, pains, and Ergonomic call center chairs, tables, and computer accessories are essentials when it comes to staff comfort. They promote better posture, reducing the risk of aches, pains, and repetitive strain injuries (RSIs).
Examples of ergonomic equipment suitable for a call center include adjustable chairs, height-adjustable computer monitors, and ergonomic keyboards and mice. Install each of these ergonomic items at every desk so your staff members can stay comfortable and content, even during long shifts.
Provide High-Quality Headsets
Call center staff are on the phone all day, speaking with clients and customers via a headset. It’s important that you invest in good-quality headsets that block our external noise and feel comfortable on the ears and head.
Using headsets with in-built microphones and speakers also improves the quality of calls and makes it easier for your call center staff to provide quick resolutions to customer inquiries.
Install Adequate Lighting
Working in a poorly lit office all day and staring at a computer can increase the risk of eye strain and headaches. Installing adequate lighting that isn’t too intense but enables your staff to see clearly is vital for their health, safety, and job satisfaction.
Consider installing dimmable lights with warm-tones bulbs that won’t be too overbearing for your call center staff. You could also install eye-level lighting individually at each workstation, so your staff members can adjust accordingly to their own needs and preferences.
Create a Comfortable Breakroom
Designate certain areas or rooms in your call center for breakrooms where your employees can relax, eat lunch, or socialize with their colleagues during their breaks. Add lots of comfortable seating, a hot drinks station, and magazines or books for your staff to browse as they chill out.
Offer Regular Rest Breaks
Speaking of breaks, make sure you provide adequate break times for your employees. Working in a call centre demands a lot of energy, and your staff deserve regular breaks to get away from their computer screens and stretch their legs. Regular rest time during work is just as important as good-quality sleep for high employee productivity.
You’ll need to be aware of local and national employee laws so you know the minimum breaks you’re required by law to provide for your employees. However, note that you can provide more than the minimum break frequency and length for your call center workers if you wish to do so.
