Key Performance Indicators are a set of factors that can make it easy for managers and supervisors to measure a team’s performance and efficiency in the workplace. The most common KPI is profit. Surely, if the company is doing well in terms of sales and return on investment (ROI), the team is certainly doing well, right?
However, as companies today are getting more dynamic, profit is not the only applicable KPI. Especially if the team is not directly involved with selling and product improvement. There are other factors that can determine a team’s effectiveness. The Key Performance Indicators applicable to them will depend on what their main functions are.
However, determining how good the teamwork within your company is can be measured in five ways, as listed below:
Initiative means that members of your team can do whatever is necessary. Even without additional orders and reminders. This could be in a form of helping out a colleague, doing additional research on their own and generating new ideas. Processes that can help streamline the functions of the team.
Yes, it may be hard to keep track of every team member’s actions. But you can always prepare cards for each employee and secretly give them a score whenever they showed some initiative in any given week.
Of course, the effectivity of your team cannot just be determined by how they do their work willingly and enthusiastically. They also have to meet deadlines. This is also easy to track. You only have to check if the team is well within the timeline and deadlines that are set for every task and project.
However, you don’t always have to sacrifice quality with timeliness. If the team asks for a deadline extension because they need more time to polish their report or output, then allow them some time to produce such.
Tip: If efficiency is your game, you will not want to miss this amazing piece by Virtual Event powerhouse Kumospace entitled: Top Virtual Event Success Metrics and KPIs.
3. Output quality
This is probably the most common KPI. Nothing is more accurate at determining a team’s effectiveness other than its finished output or statistics. Especially when dealing with sales and customer dealings.
This is also the easiest KPI to measure because you can rely on figures and numerical data. However, if you are handling a team that is assigned to customer service, their performance cannot be quantified through sales since their duty is to communicate with or assist leads and customers on their queries and concerns. The only way to measure their efficiency is through customer feedback – so always keep your lines open!
4. Employee satisfaction
It’s not all about the work and money. It is also about how each member of the team feels. Are they happy working with the team? Do they actually believe in the company’s products/services? Will they themselves promote the company in a good light even without added incentives? Are they happy with their personal environment? Do they think that their potentials are realized at work?
Happier and fulfilled employees are proven to do better at work because of higher motivation, better productivity rates, and enthusiasm that is needed to generate quality output. Employee happiness and satisfaction can also be determined by monitoring their attendance. A happy and dedicated employee would most likely be punctual. If an employee is almost always tardy, goes on erratic leaves or often take very long breaks, then there are a lot of possible problems. It could be that they are not motivated enough or they do not understand how their role is important for everyone in the team.
On the contrary, you also have to watch out for employees who are constantly doing over time. Although this could mean that they are very dedicated to doing their job, overworking won’t do them any good in the long run either. Always encourage everyone to leave the office on time, and let them enjoy life outside of work.
5. Cooperation and helpfulness
This may be connected with initiative, but it is on a much broader scale. Cooperation and helpfulness pertain to one team from another. In a company, there would always be different teams to take care of different kinds of expertise and solutions. Although they have completely different tasks, it is important to cooperate with one another to make sure that everything is in sync and consistent with the company’s vision and mission.
Measuring these and other forms of Key Performance Indicators also needs a lot of preparation and effort for your part. Before laying out what Key Performance Indicators you should use for the team, you must determine how you can effectively monitor and rate them accordingly.
You can start with a team building activity to get a general feel of how a team works within their own members, and also how they tend to reach out to cooperate with other teams in the company.
About the author:
Gemma Reeves is a seasoned writer who enjoys creating helpful articles and interesting stories. She has worked with several clients across different industries such as advertising, online marketing, technology, healthcare, family matters, and more. She is also an aspiring entrepreneur who is engaged in assisting other aspiring entrepreneurs in finding the best office space for their business. Check out her company here: FindMyWorkspace